To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Damaged Items: All Damaged and or Defective Items must be reported to customer service within 5 days from the date the fixture is received. If Customer altered, damage by negligence or damage due to improper cleaning, these items won't be refund. Items being delivered that are visibly damaged, cartons dented, creased, caved in, torn, punctured, should have the delivery receipt bill noted that shipment has come damaged, without this we can not place a claim.Freight damage should be immediately reported with copies of the delivery receipt noting the damage and any photos the customer is able to provide. If a customer make a claim it must include three Images: one of the entire fixture, one close-up of the damage/defect, one of the box/packaging with damage. ( not apply for broken glass).
Any necesary part claim made within the 5 days timeframe, items will be sent at no charge. all replacements claim will be ship by ground.
Buyer's Remorse Returns: A 25% restocking fee will apply to all buyer’s remorse returns. Return shipping is at the expense of the customer.
Warranty: Z-Lite warrants all its products to be free from malfunction, subject to certain conditions and exclusions for the following time periods from the date the product was purchased.
Indoor Fixtures: 5 Years,Outdoor Cast Aluminum Fixture: 5 Years ,LED Modules: 5 Years, Bulbs: Bulbs are not covered under warranty
Items that malfunction after installation and use has begun must be reported within the above timeframe. Proof of purchase will be asked.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (General)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (General)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you will receive an email with the address where you have to ship the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.