Returns and Warranty
Damaged Items: All Damaged and or Defective Items must be reported to customer service within 5 days from the date the fixture is received. If Customer altered, damage by negligence or damage due to improper cleaning, these items won't be refund. Items being delivered that are visibly damaged, cartons dented, creased, caved in, torn, punctured, should have the delivery receipt bill noted that shipment has come damaged, without this we can not place a claim.Freight damage should be immediately reported with copies of the delivery receipt noting the damage and any photos the customer is able to provide. If a customer make a claim it must include three Images: one of the entire fixture, one close-up of the damage/defect, one of the box/packaging with damage. ( not apply for broken glass).
Any necesary part claim made within the 5 days timeframe, items will be sent at no charge. all replacements claim will be ship by ground.
Buyer's Remorse Returns: A 25% restocking fee will apply to all buyer’s remorse returns. Return shipping is at the expense of the customer.
Warranty: Z-Lite warrants all its products to be free from malfunction, subject to certain conditions and exclusions for the following time periods from the date the product was purchased.
Indoor Fixtures: 5 Years,Outdoor Cast Aluminum Fixture: 5 Years ,LED Modules: 5 Years, Bulbs: Bulbs are not covered under warranty
Items that malfunction after installation and use has begun must be reported within the above timeframe. Proof of purchase will be asked.